SHIPPING
Dear Valued Customers,
To maintain covid protocols and shipment quality during high season
We will not be uploading all of our ready stock quantities at once
Stock quantity updates will be made daily on all platforms;
www.dumaofficial.com
Tokopedia Store
Shopee Mall
So do not worry if you didn't get the chance to purchase our new collection during the launch
Simply visit our sites the following days to complete your wishlist!
Thank you for your understanding & happy holiday shopping :)
Love,
DUMA Official
Ready Stock Items are generally dispatched within 1 - 3 days after receipt of payment and are shipped via selected courier. We will provide you with a link to track your package online. Please note that delivery will only be performed on working days.
Preorder Items are generally dispatched within the given preorder period provided in the product description box .
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Import duties will be borne by the customer, with the amount varies according to the import tax regulation in the countries the recipient resides in.
RETURNS
We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products.
Refunds will not include shipping costs. Store credit only can be used in 1 TRANSACTION ONLY within 6 MONTHS period since the store credit ACTIVATED.
For international customers, please contact your local customs for more details on tax and custom refund.
EXCHANGES
Products must be mailed for return within 10 days from the day the order was delivered.(i.e. Your order was arrived 8th April, you have until 18st April to ship back your returns). Products must be unworn and unwashed. Products must have Duma Official tag attached
IMPORTANT NOTE :
Please note that : Accessories (Bags, Earrings, Necklace, Body Jewelry) Sale, Sleepwear, Intimates, Sportswear are final sale.Due to hygiene reasons they are strictly not qualified for returns or exchanges.
Any product marked and included in “SALE / DISCOUNT ” promotion cannot be exchange nor return.
