Return and Exchange Policy
Please note that we do not provide pick up services for returns and exchanges.
MAXIMUM EXCHANGE PROCESS ( 1 TIME ONLY )
You must download and fill out the “return and exchange form” provided in Duma Website to proceed the return / exchange.
Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Duma used to send the goods.
Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.
REFUNDS
We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products.
Refunds will not include shipping costs. Store credit only can be used in 1 TRANSACTION ONLY within 6 MONTHS period since the store credit ACTIVATED.
For international customers, please contact your local customs for more details on tax and custom refund.
EXCHANGES
Products must be mailed for return within 10 days from the day the order was delivered.(i.e. Your order was arrived 8th April, you have until 18st April to ship back your returns). Products must be unworn and unwashed. Products must have Duma Official tag attached Please note that : Accessories (Bags, Earrings, Necklace, Body Jewelry) Sale, Sleepwear, Intimates, Sportswear are final sale.
Due to hygiene reasons they are strictly not qualified for returns or exchanges Any merchandise marked “SALE / DISCOUNT ” cannot be returned Products that do not meet conditions above cannot be exchange nor return.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.